3.0 Capabilities & Features
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      3. 3.0 Capabilities & Features

      Cinnox - On Boarding Service (Setup Guide & Video Demonstration)

      File:

      CINNOX - Set up guide for on-boarding service (English)

      CINNOX - Set up guide for on-boarding service (Traditional Chinese)

      CINNOX - Set up guide for on-boarding service (Simplified Chinese)

      Video:

      CINNOX - File and Screen Sharing

       

      CINNOX - Weblink and QR Code Calls

       

      CINNOX - Group Chat and Direct Messaging

       

      CINNOX - Live Chat, Instant Messaging and Voice Call (CX and EX)

       

      CINNOX - Conference Call with Video Support (1 click button and call switch)

       

      Converged Communication - WeChat (Smart Call/ Direct Chat)

       

      Converged Communication - WhatsApp (Smart Call/ Direct Chat)

       

      Converged Communication - Facebook Messenger (Smart Call/ Direct Chat)

       

      CINNOX - Corporate Tag (Smart Routing with Staff Directory)

       

      CINNOX - Omnichannel (Converged Communication)

      CINNOX Training & OnBoarding Programme

      Connect-All Channel

      (i)Full Video_Email

      (ii)Full Video_Line

      (iii)Full Video_Facebook Messenger

      (iv)Full Video_Weblink&QR

      (V)Full Video_WeChat

      (vi)Full Video_WhatsApp

      (vii)Full Video_Widget

      Customisation
      (i)Full Video_Pre-Chat Form & Offline Support

      (ii)Full Video_SmartGreeting

      (iii)Full Video_WidgetAppearance


       

      Enquiry Routing & Management

      (i)Full Video_IVR

      (ii)Full Video_SIPasDestination

      (iii)Full Video_StickyRouting

      (v)Full Video_VoiceMail
      Integrations & Open API

      (i)Full Video_ChatBot

      Reports & Records

      (i)Full Video_CallReport

      (ii)Full Video_ChatReport

      (iii)Full Video_ConferenceReport

      (iV)Full Video_EnquiryOverview

      (V)Full Video_EnquiryReport

      (vii)Full Video_SMSReport

      (vii)Full Video_VisitorReport

      (viii)Full Video_StaffReport

      Team Collaboration Platform

      (i)Full Video_1-1 Video Call & Screen Sharing

      (ii)Full Video_Web Dashboard

      Telecom Voice & SMS

      (i)Full Video_Dial Pad 

      (ii)Full Video_Smart Routing

      (iii)Full Video_SMS Messaging & Campaign

      (iv)Full Video_Virtual Number


      Workflow Optimisation

      (i)Full Video_AudioTranscription

      (ii)Full Video_ConferenceCall

      (iii)Full Video_EngagementBindimg

      (iv)Full Video_EnquiryTransfer

      (v)Full Video_Labelling

      (vi)Full Video_Recording