3.8 ORCHESTRATE - Workflow Optimization
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      CINNOX User Guide - Identity & Enquiry

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      User Manuals (Online Resources)

      1.0  Overview https://docs.cinnox.com/docs/overview
      1.0.1  Signing up a CINNOX Account https://docs.cinnox.com/docs/signup-cinnox-account
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      1.5  Identity & Enquiry https://docs.cinnox.com/docs/identity-inquiry
      1.5.1  Enquiries in CINNOX https://docs.cinnox.com/docs/cinnox-enquiries
      1.5.2  Enquiry Centre https://docs.cinnox.com/docs/agent-inquiry-center
      1.5.3  Enquiry Overview https://docs.cinnox.com/docs/inquiry-overview
      1.5.4  External Contacts Management https://docs.cinnox.com/docs/admin-external-contacts-management
      1.5.5  Contatcs https://docs.cinnox.com/docs/agent-contacts
      1.5.6  Merging Contacts https://docs.cinnox.com/docs/merge-contacts
      1.5.7  Integrating Salesforce https://docs.cinnox.com/docs/salesforce
      1.5.8  Salesforce Contacts in Dashboard https://docs.cinnox.com/docs/salesforce-contacts
      1.5.9  Transferring Enquiry https://docs.cinnox.com/docs/inquiry-transfer
      1.5.10  Transferring Chat https://docs.cinnox.com/docs/transferring-chat
      1.5.11  Following Up on Missed Enquiries https://docs.cinnox.com/docs/agent-follow-up-missed-inquiries
      1.5.12  Closing Enquiries https://docs.cinnox.com/docs/terminating-the-inquiry