3.2 CHANNEL - Smart Messaging
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      3. 3.2 CHANNEL - Smart Messaging

      CINNOX User Guide - iOS & Android Mobile Apps

      File:

      User Manuals (Online Resources)

      1.0  Overview https://docs.cinnox.com/docs/overview
      1.0.1  Signing up a CINNOX Account https://docs.cinnox.com/docs/signup-cinnox-account
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      1.11  iOS & Android Mobile Apps https://docs.cinnox.com/docs/mobile-app
      1.11.1  Getting Started with the App https://docs.cinnox.com/docs/how-to-begin-with-app
      1.11.2  App Sign In and Sign Out https://docs.cinnox.com/docs/app-login
      1.11.3  Navigating the App https://docs.cinnox.com/docs/app-landing-page
      1.11.4  Chat Room https://docs.cinnox.com/docs/app-chatroom
      1.11.5  Serving Call Enquiries https://docs.cinnox.com/docs/app-serving-call-inquiry
      1.11.6  Serving Chat Enquiries https://docs.cinnox.com/docs/app-serving-chat-inquiry
      1.11.7  Labelling an Enquiry https://docs.cinnox.com/docs/app-labelling-enquiry
      1.11.8  Sending and Receiving Chats https://docs.cinnox.com/docs/app-sending-receiving-chats
      1.11.9  Sharing Files https://docs.cinnox.com/docs/app-sharing-files
      1.11.10  Making Calls https://docs.cinnox.com/docs/app-calling-and-dial-pad
      1.11.11  Answering Calls https://docs.cinnox.com/docs/answer-incomings-calls
      1.11.12  Conference Call  https://docs.cinnox.com/docs/app-conference-call
      1.11.13  1-1 Call to Conference https://docs.cinnox.com/docs/app-1-to-1-to-conference-call
      1.11.14  Video Calling https://docs.cinnox.com/docs/video-call
      1.11.15  Recording and Transcript https://docs.cinnox.com/docs/app-recording-and-transcript
      1.11.16  Enquiry Overview https://docs.cinnox.com/docs/app-inquiry-overview
      1.11.17  Following Up on Missed Enquiries https://docs.cinnox.com/docs/app-missed-inquiry
      1.11.18  Transferring Enquiry https://docs.cinnox.com/docs/app-inquiry-transfer
      1.11.19 Transferring Call https://docs.cinnox.com/docs/app-call-transfer
      1.11.20  Transferring Chat https://docs.cinnox.com/docs/app-transferring-chat
      1.11.21  Space for Internal Group Chat https://docs.cinnox.com/docs/app-space
      1.11.22  Closing Enquiries https://docs.cinnox.com/docs/app-closing-an-inquiry
      1.11.23  Sending SMS https://docs.cinnox.com/docs/app-sending-sms
      1.11.24  Email Engagement https://docs.cinnox.com/docs/app-email-engagement
      1.11.25  Contacts https://docs.cinnox.com/docs/app-contacts
      1.11.26  Merging Contacts https://docs.cinnox.com/docs/app-merge-contacts
      1.11.27  Salesforce Contatcs in CINNOX App https://docs.cinnox.com/docs/app-salesforce-contacts
      1.11.28  Sync Device Contacts https://docs.cinnox.com/docs/app-sync-device-contacts
      1.11.29  My Account https://docs.cinnox.com/docs/app-my-account
      1.11.30  Setting your Availability Status https://docs.cinnox.com/docs/app-setting-availability
      1.11.31  Unread Pannel https://docs.cinnox.com/docs/unread-panel
      1.11.32  Mention Preference https://docs.cinnox.com/docs/mention-preference
      1.11.33  Chanaging Password https://docs.cinnox.com/docs/app-change-password
      1.11.34  Passcode and Biometrics https://docs.cinnox.com/docs/app-passcode-biometrics
      1.11.35  Two-Factor Authentication https://docs.cinnox.com/docs/app-2fa
      1.11.36  Third-Party Authentication
       (Staff App Login)      		 https://docs.cinnox.com/docs/app-third-party-authentication
      1.11.37  Services Numbers https://docs.cinnox.com/docs/app-service-numbers
      1.11.38  Personal Numbers https://docs.cinnox.com/docs/app-my-numbers
      1.11.39  Call Forwarding https://docs.cinnox.com/docs/app-call-forwarding
      1.11.40  Managing Devices https://docs.cinnox.com/docs/app-manage-devices
      1.11.41  Simulaton and Help Centre https://docs.cinnox.com/docs/app-simulation-and-help-center
      1.11.42  Sending Feedback https://docs.cinnox.com/docs/app-send-feedback