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CINNOX Knowledge Base
- 1.0 Solutions
- 1.1 Applications
- 1.2 Financial Services
- 1.3 E-Commerce
- 1.4 Telecom
- 1.5 Marketing Assets
- 1.6 Others
- 2.0 Subscriptions & Plans
- 2.1 Digital Commerce
- 2.2 Business Plan
- 2.3 Enterprise Plan
- 2.4 Subscriptions, Fees & Payments
- 2.5 Partners and Plans
- 3.0 Capabilities & Features
- 3.1 CHANNEL - Voice & Video
- 3.2 CHANNEL - Smart Messaging
- 3.3 CHANNEL - Virtual Number
- 3.4 CHANNEL - Automated Chatbots
- 3.5 CHANNEL - Smart Engagement
- 3.6 CHANNEL - Call Engagement
- 3.7 ORCHESTRATE - Smart Routing and Rules
- 3.8 ORCHESTRATE - Workflow Optimization
- 3.9 ORCHESTRATE - Identity
- 3.10 EVALUATE - Dashboard & Analytics
- 3.11 EVALUATE - Integration & APIs
- 3.12 EVALUATE - Security & Authentication
- 4.0 Network Management & Operations
- 4.1 Billing Support System (BSS)
- 4.2 Operation Support System (OSS)
- 4.3 Network Management System (NMS)
- 4.4 Customer Management System
- 5.0 Globally Distributed Core Infrastructure
- 5.1 Carrier-Grade Infrastructure
- 5.2 IP Network
- 5.3 Private Cloud-based Communication
- 5.4 Public Cloud-based Communication
- 5.5 Dynamic Resources Allocator
- 5.6 Data Centres
- 6.0 Services, Agreement & Policies
- 6.1 Service Agreement
- 6.2 Privacy Policy
- 6.3 Term of Use
- 6.4 Terms & Conditions of Services
- 6.5 NDA
- 6.6 Customer Services
- 6.7 Resources Centre & FAQ
- 7.0 Trends & Research
- 7.1 Cloud Application and Trends
- 7.2 Cybersecurity Threats
- 7.3 Digital Transformation and Trends
- 7.4 Hybrid Work and Social Media Convergence
- 7.5 Intelligent Services and Big Data
- 7.6 Total Experience (CX and EX)
- 7.7 Quora Findings
- 7.8 Gartner and Forrester Findings
- 8.0 Training Material (Product Development)
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Legal
Agreement Approval Flow
Follow the below agreement approval flow if you have an agreement (Not SOF/ quotation) which needs to be signed
**Procurement sum LESS than USD 5,000 does not need to sign an agreement (except with CFO's approval)
Step 1: Any staff with a new agreement / renewal agreement (with ≥ 5% contractual price of the latest expired agreement) which needs to be signed, first need to fill in the Term Sheet for Agreement Approval (attached below)
- If NOT ≥ 5% contractual price of the latest expired agreement, pass the agreement to Legal to review directly
Step 2: Department Head review the term sheet
- If approve term sheet, (1) sign the term sheet; and (2) brief CEO of the background and purpose of the agreement
- If not approve the term sheet, need to re-negotiate the terms with counterparty
Step 3: If CEO approves to proceed with the signing of Agreement, sign the term sheet
- If not approve, handling staff needs to re-negotiate the terms with counterparty
Step 4: CFO reviews the term sheet
- If approve the term sheet, pass the Agreement and term sheet to Legal for review
- If disapprove the term sheet, handling staff needs to re-negotiate the terms with counterparty
Step 5: Legal reviews and revises the Agreement
- gives legal opinion
- discusses potential risk with CFO
- sign the term sheet
Step 6: CFO conducts final checking on the Agreement & decides the authorized signee of the Agreement
- sign the term sheet
Step 7: Authorized signee signs the Agreement
Term sheet for Agreement Approval: https://hubs.ly/Q01lCJJZ0