| Subject | Date Published | File |
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| 20210803_cx_chatbot_training | ||
| CINNOX - Chatbot Training (version 2.8.0) | 3 Aug 2021 | Click |
| Video Demonstration: | 3 Aug 2021 | |
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| 20210826_cx_300_training | ||
| CINNOX - Product Release Training (version 3.0.0) | 31 Aug 2021 | Click |
| Video Demonstration: | 26 Aug 2021 | |
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| 20211004_cx_data_retention_training | ||
| CINNOX - Data Retention | 6 Sept 2021 | Click |
| CINNOX - Retention Portal | Aug 2021 | Click |
| CINNOX - Data Retention Business Use Cases | 7 Sept 2021 | Click |
| CINNOX - Data Retention Overview | 4 Oct 2021 | Click |
| Video Demonstration: | 4 Oct 2021 | |
| Installation Guide - Data Retention Overview | Aug 2021 | Click |
| Installation Guide - Mongodb Setup Guide | Aug 2021 | Click |
| Installation Guide - Data Retention Proxy Setup Guide | Aug 2021 | Click |
| Installation Guide - Data Retention Portal Setup Guide | Aug 2021 | Click |
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| 20211020_cx_310_training | ||
| CINNOX - Product Release Training (version 3.1.0) | 3 Nov 2021 | Click |
| Video Demonstration: | 20 Oct 2021 | |
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| 20211119_cx_320_kickstart | ||
| CINNOX - Kickoff Meeting (version 3.2.0) | 19 Oct 2021 | Click |
| Video Demonstration: | 19 Oct 2021 | |
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| 20211209_cx_330_kickstart | ||
| CINNOX - Kickoff Meeting (version 3.3.0) | 9 Dec 2021 | Click |
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| 20211216_cx_320_training | ||
| CINNOX - Product Release Training (version 3.2.0) | 13 Jan 2022 | Click |
| Video Demonstration: | 13 Jun 2022 | |
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| 20211223_cx_sales_demo_mockup | ||
| Video Demonstration: | 23 Dec 2021 | |
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| 20220113_cx_340_kickstart | ||
| CINNOX - Kickoff Meeting (version 3.4.0) | 13 Jan 2022 | Click |
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| 20220118_New_EB_Team_Sales_Training | ||
| CINNOX - Product Introduction (Feature Highlight & Competitors Review till Cinnox version 3.2.0) |
Dec 2021 | Click |
| Video Demonstration: | 18 Jan 2022 | |
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| 20220211_cx_330_training | ||
| CINNOX - Product Release Training (version 3.3.0) | 17 Feb 2022 | Click |
| Video Demonstration: | 11 Feb 2022 | |
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| 20220325_cx_340_training | ||
| CINNOX - Product Release Training |
14 Apr 2022 |
Click |
| - Version 3.3.4 | ||
| - Version 3.3.5 | ||
| - Version 3.4.0 | ||
| Video Demonstration: | 25 Mar 2022 | |
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1. Voicemail 2. Enquiry Call to Conference 3. Auto Close Enquiry 4. Auto popup/ Tag |
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| 20220513_cx_350_training | ||
| CINNOX - Product Release Training |
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Click |
| - Version 3.4.1 | ||
| - Version 3.4.2 | ||
| - Version 3.5.0 | ||
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| 20220701_cx_360_training | ||
| CINNOX - Product Release Training | Click | |
| - Version 3.5.4 | 28 July 2022 | |
| - Version 3.5.7 | 28 July 2022 | |
| - Version 3.6.0 | 28 July 2022 | |
| Video Demonstration: | ||
| 15 July 2022 | ||
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Video Demonstration: (Additional) |
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1. ACD (ii) Create Prompt (Greeting) (iii) Demo Call (Agent) (iv) Demo Call (Visitor) (v) Set Routing (Prompts) (vi) Set Routing (Time x Percentage) |
14 July 2022 | |
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2. Add Staff (i) Chat (ii) Audio Call & Conference Call (iii) 1 on 1 to Conference (iv) Transfer Enquiry (v) Warm Transfer |
15 July 2022 | |
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3. Monitor Chat Enquiry (i) Admin Joins Chat - Enquiry (ii) Admin Takes Over Chat - Enquiry |
12 July 2022 | |
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4. WOZTELL Integration (i) Woztell - Add Source (ii) Woztell - With Chatbot (iii) Woztell - Without Chatbot |
14 July 2022 | |
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| 2022-08-08 CINNOX - Training & Onboarding Programme | ||
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1. Connect-All Channel (i) Full Video_Email (ii)Full Video_Line (iii)Full Video_Messenger (iv)Full Video_Weblink&QR (v)Full Video_WeChat (vi)Full Video_WhatsApp (vii)Full Video_Widget |
02 Aug 2022 | |
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2. Team Collaboration Platform (i) Full Video_1-1 Video Call & Screen Sharing (ii)Full Video_Web Dashboard |
02 Aug 2022 | |
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3.Telecom Voice & SMS |
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(i) Full Video_Dial Pad (ii)Full Video_Smart Routing (iii)Full Video_SMS Messaging & Campaign (iv)Full Video_Virtual Number |
8 Aug 2022 | |
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4. Integrations & Open API |
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(i)Full Video_ChatBot |
8 Aug 2022 |
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5. Customisation |
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(i)Full Video_SmartGreeting (ii)Full Video_Pre-Chat Form & Offline Support (iii)Full Video_WidgetAppearance |
8 Aug 2022 |
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6. Enquiry Routing & Management |
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(i) Full Video IVR (ii) Full Video SIPasDestination (iii)Full Video StickyRouting (iv)Full Video VoiceMail |
8 Aug 2022 |
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| 7.Workflow Optimisation | ||
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(i)Full Video_AudioTranscription (ii)Full Video_ConferenceCall (iii)Full Video_EngagementBindimg (iv)Full Video_EnquiryTransfer (v)Full Video_Labelling (vi)Full Video_Recording |
9 Aug 2022 |
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8. Reports & Records |
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(i)Full Video_CallReport (ii)Full Video_ChatReport (iii)Full Video_ConferenceReport (iv)Full Video_EnquiryOverview (v)Full Video_EnquiryReport (vi)Full Video_SMSReport (vii)Full Video_StaffReport (viii)Full Video_VisitorReport |
9 Aug 2022 |
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20220906_cx_370_training |
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Product Release Training_ v3.7.0 |
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1. External Contact Custom Field (i) Add Custom Field to Visitor Form |
14 Sep 2022 |
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(ii) Create and Edit Custom Field |
14 Sep 2022 |
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(iii)Send Custom Field via JS
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14 Sep 2022 |
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(iv)Send Custom Field via Visitor |
14 Sep 2022 |
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2. Workflow Automation (i)Create Workflow (ii)Missed Enquiry_Send IM (iii)Result Page |
14 Sep 2022 |
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3. Zapier (i)370Training-Zapier-newexternalcontact-monday (ii)370Training-Zapier-onboard&newenquiry-monday
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14 Sep 2022 |
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(i)v370_training_part_I (ii)v370_training_part_II |
06 Sep 2022 |
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20221006_cx_380_training |
Click |
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Product Release Training_ v3.8.0 |
Click |
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1. Canned Responses (i) Create Canned Response (ii) Use Canned Response |
06 Oct 2022 |
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Product Release Training_ v3.8.6 |
Click |
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(i) New 360dialog WABA Onboarding (ii) 360dialog WABA Enquiry (iii) 360dialog Client Hub (Create Template) (iv) 360dialog Whatsapp Campaign (v) Campaign Enquiry |
24 Nov 2022 |
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Product Release Training_ v3.8.8 |
13 Dec 2022 |
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Product Release Training_ v3.8.8
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Click |
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Zuora_Phase_1_Training
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Click |
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Product Release Training_ v3.9.0 |
23 Dec 2022 |
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Product Release Training_ v3.9.0
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Click |
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Product Release Training_ v3.10.0 |
09 March 2023 |
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Product Release Training_ v3.10.0
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Click |
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(i) Table (ii) View (iii) Add View (iv) Download (V) Consolidate
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Product Release Training_ v3.11.0 |
13 April 2023 |
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Product Release Training_ v3.11.0 |
Click |
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(i) Schedule Conference Staff to Visitor (ii) Schedule Conference Staff to Staff (iii) Chrome Extension
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| WeChat Call Trigger SMS | 05 May 2023 |
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WeChat Call Trigger SMS
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Product Release Training_ v3.12.0 |
18 May 2023 |
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Product Release Training_ v3.12.0 |
Click |
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(i) Chrome Extension (ii) Chat Translation (iii) Send WhatsApp Template (Android App) (iv) Send WhatsApp Template (iOS App)
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Product Release Training_ v3.13.0 |
21 June 2023 |
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Product Release Training_ v3.13.0
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Click |
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(i) Chat Translation Android
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(ii) Chat Translation iOS
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(iii) Chat Translation Web
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(iv) Private Msg P1 Web
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(v) Smart Routing POC2
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Product Release Training_ v4.0.0 |
27 July 2023 |
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Product Release Training_ v4.0.0
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Click |
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(i) Smart Routing POC2
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(ii) Multiple Staff Line Enquiry
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(iii) Send Private Message When Monitoring Enquiry
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(iv) WhatsApp Campaign Variable Mapping |
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(v) WhatsApp Engagement
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