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CINNOX Knowledge Base
- 1.0 Solutions
- 1.1 Applications
- 1.2 Financial Services
- 1.3 E-Commerce
- 1.4 Telecom
- 1.5 Marketing Assets
- 1.6 Others
- 2.0 Subscriptions & Plans
- 2.1 Digital Commerce
- 2.2 Business Plan
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- 2.4 Subscriptions, Fees & Payments
- 2.5 Partners and Plans
- 3.0 Capabilities & Features
- 3.1 CHANNEL - Voice & Video
- 3.2 CHANNEL - Smart Messaging
- 3.3 CHANNEL - Virtual Number
- 3.4 CHANNEL - Automated Chatbots
- 3.5 CHANNEL - Smart Engagement
- 3.6 CHANNEL - Call Engagement
- 3.7 ORCHESTRATE - Smart Routing and Rules
- 3.8 ORCHESTRATE - Workflow Optimization
- 3.9 ORCHESTRATE - Identity
- 3.10 EVALUATE - Dashboard & Analytics
- 3.11 EVALUATE - Integration & APIs
- 3.12 EVALUATE - Security & Authentication
- 4.0 Network Management & Operations
- 4.1 Billing Support System (BSS)
- 4.2 Operation Support System (OSS)
- 4.3 Network Management System (NMS)
- 4.4 Customer Management System
- 5.0 Globally Distributed Core Infrastructure
- 5.1 Carrier-Grade Infrastructure
- 5.2 IP Network
- 5.3 Private Cloud-based Communication
- 5.4 Public Cloud-based Communication
- 5.5 Dynamic Resources Allocator
- 5.6 Data Centres
- 6.0 Services, Agreement & Policies
- 6.1 Service Agreement
- 6.2 Privacy Policy
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- 6.4 Terms & Conditions of Services
- 6.5 NDA
- 6.6 Customer Services
- 6.7 Resources Centre & FAQ
- 7.0 Trends & Research
- 7.1 Cloud Application and Trends
- 7.2 Cybersecurity Threats
- 7.3 Digital Transformation and Trends
- 7.4 Hybrid Work and Social Media Convergence
- 7.5 Intelligent Services and Big Data
- 7.6 Total Experience (CX and EX)
- 7.7 Quora Findings
- 7.8 Gartner and Forrester Findings
- 8.0 Training Material (Product Development)
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Legal
Purchasing ticket validation, price & terms negotiation
The Procurement team of Integrated Operations Department shall verify the Purchasing ticket for information completeness and correctness and shall clarify with the Purchase Requisition Department if necessary.
The Procurement team of Integrated Operations Department then can negotiate the price and business terms with the suppliers and select the supplier with the best offer.
The final selected supplies shall be approved by the Head of Integrated Operations Department. Then the Procurement team can notice the result to the Purchase Requisition Department with updated price if necessary.
If any purchase involved computer equipment or software, extra approval from ITS Team Head - Prakash is required, Ticket owner from the requisition dept. shall select "Yes" under the "Type - Computer & Software" when he/she creates the ticket:
