--- title: KYC document and procedure description: This article provide sales guideline for completing the KYC procedure in sales process --- [Skip to content](https://support.cinnox.com/migration/internalknowledgebase/kyc-document-and-necessary-procedure-in-case-of-failure-to-provide-necessary-documents#main-content) English Show submenu for translations CINNOX Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.cinnox.com/migration/internalknowledgebase) 2. [IOD](https://support.cinnox.com/migration/internalknowledgebase/iod) 3. [Billing Operations](https://support.cinnox.com/migration/internalknowledgebase/iod#billing-operations) # KYC document and procedure ## This article provide sales guideline for completing the KYC procedure in sales process ### When do sales need to obtain KYC documents? KYC documents are a sets of documents which are required to establish the identity of a company. Standard KYC documents would be a copies of certificate of company / business registration issued by the government bodies of the registraion region or countries. Sales must obtain KYC documents and upload to HubSpot company attachment at following moments: **1. Before contract/agreement sent out (both new and renewal order of CINNOX and Traditional products):** Sales must obtain KYC document to ensure the company name on contract match with the registered name of customer. \- The preferred way would be obtaining customer business registration certificate. \- The alternative way would be confirming the validity of company through govenment registration enquiries of the countries / region of company registration. e.g.  Hong Kong [https://www.gov.hk/en/residents/taxes/etax/services/brn\_enquiry.htm](https://www.gov.hk/en/residents/taxes/etax/services/brn_enquiry.htm) China [http://www.gsxt.gov.cn/index.html](http://www.gsxt.gov.cn/index.html) Taiwan [https://findbiz.nat.gov.tw/fts/query/QueryBar/queryInit.do](https://findbiz.nat.gov.tw/fts/query/QueryBar/queryInit.do) Malaysia [https://www.ssm.com.my/Pages/e-Search.aspx#](https://www.ssm.com.my/Pages/e-Search.aspx#) Singapore [https://www.tis.bizfile.gov.sg/ngbtisinternet/faces/oracle/webcenter/portalapp/pages/TransactionMain.jspx?selectedETransId=dirSearch](https://www.tis.bizfile.gov.sg/ngbtisinternet/faces/oracle/webcenter/portalapp/pages/TransactionMain.jspx?selectedETransId=dirSearch) **2. Before order placement or partner registration (both new and renewal order of CINNOX and Traditional products):** Sales **must** obtain KYC document to ensure the customer contact are representing the company: - Customer providing the copies of customer business registration certificate If sales are unable to obtain the copies of customer business registration certificate at the time being, following proof shall be provided with sales head approval: - Email correspondences with customer using company domain emaill address - Business card (or scanned copies) provided from customer - Proof of relation on company domain and company name (e.g. website, WHOIS registration record if domain name registration requirement include comapany registration document) Sales should upload back the KYC documents once reciept from the customer, IOD reserve the right to terminate the service if customer failed to provide the necessary KYC documents. ### Example: Company Name: Ubox Limited (Hong Kong Company) Company domain: ubox.com.hk **1. Before contract signing** Please make sure the company name in HubSpot and contract matches customer registered name. The registered name can either obtained from: - HK BR Copies: ![](https://support.cinnox.com/hs-fs/hubfs/image-png-1.png?width=513&name=image-png-1.png) or - HK BR Enquiry website: (following step are example screenshot) [https://www.gov.hk/en/residents/taxes/etax/services/brn\_enquiry.htm](https://www.gov.hk/en/residents/taxes/etax/services/brn_enquiry.htm) ![](https://support.cinnox.com/hubfs/image-png-May-24-2022-07-10-56-29-AM.png) ![](https://support.cinnox.com/hubfs/image-png-May-24-2022-07-11-15-78-AM.png) ![](https://support.cinnox.com/hs-fs/hubfs/image-png-May-24-2022-07-12-20-05-AM.png?width=640&name=image-png-May-24-2022-07-12-20-05-AM.png) **2. Before order placement** Customer had to provide: - copies of HKBR copies (as show above) or - Company email doamin - Proof of relation on company domain and company name (example shown below) \- Company website  ![](https://support.cinnox.com/hubfs/image-png-May-24-2022-07-21-45-81-AM.png) \- whois domain registration (e.g. HK BR has to be provided in .hk domain registration) [https://hk.godaddy.com/en/whois/results.aspx?checkAvail=1&domain=ubox.com.hk](https://hk.godaddy.com/en/whois/results.aspx?checkAvail=1&domain=ubox.com.hk) ![](https://support.cinnox.com/hubfs/image-png-May-24-2022-07-23-39-68-AM.png)   - [Enterprise Business](https://support.cinnox.com/migration/internalknowledgebase/enterprise-business#main-content) - [Virtual Sales Team](https://support.cinnox.com/migration/internalknowledgebase/enterprise-business#virtual-sales-team) - [International Business](https://support.cinnox.com/migration/internalknowledgebase/international-business#main-content) - [Partner](https://support.cinnox.com/migration/internalknowledgebase/international-business#partner) - [Human Resources](https://support.cinnox.com/migration/internalknowledgebase/human-resources#main-content) - [HRM system](https://support.cinnox.com/migration/internalknowledgebase/human-resources#hrm-system) - [IT & Security](https://support.cinnox.com/migration/internalknowledgebase/it-security) - [Engineering & Operation](https://support.cinnox.com/migration/internalknowledgebase/engineering-operation#main-content) - [Workflow](https://support.cinnox.com/migration/internalknowledgebase/engineering-operation#workflow) - [Marketing](https://support.cinnox.com/migration/internalknowledgebase/marketing#main-content) - [Overview](https://support.cinnox.com/migration/internalknowledgebase/marketing#overview) - [Marketing Assets](https://support.cinnox.com/migration/internalknowledgebase/marketing#marketing-assets) - [IOD](https://support.cinnox.com/migration/internalknowledgebase/iod#main-content) - [Procurement](https://support.cinnox.com/migration/internalknowledgebase/iod#procurement) - [Billing Operations](https://support.cinnox.com/migration/internalknowledgebase/iod#billing-operations) - [Supplier](https://support.cinnox.com/migration/internalknowledgebase/iod#supplier) - [Product](https://support.cinnox.com/migration/internalknowledgebase/product) - [CINNOX Knowledge Base](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#main-content) - [1.0 Solutions](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-0-solutions) - [1.1 Applications](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-1-applications) - [1.2 Financial Services](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-2-financial-services) - [1.3 E-Commerce](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-3-e-commerce) - [1.4 Telecom](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-4-telecom) - [1.5 Marketing Assets](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-5-marketing-assets) - [1.6 Others](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-6-others) - [2.0 Subscriptions & Plans](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-0-subscriptions-plans) - [2.1 Digital Commerce](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-1-digital-commerce) - [2.2 Business Plan](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-2-business-plan) - [2.3 Enterprise Plan](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-3-enterprise-plan) - [2.4 Subscriptions, Fees & Payments](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-4-subscriptions-fees-payments) - [2.5 Partners and Plans](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-5-partners-and-plans) - [3.0 Capabilities & Features](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-0-capabilities-features) - [3.1 CHANNEL - Voice & Video](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-1-channel-voice-video) - [3.2 CHANNEL - Smart Messaging](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-2-channel-smart-messaging) - [3.3 CHANNEL - Virtual Number](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-3-channel-virtual-number) - [3.4 CHANNEL - Automated Chatbots](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-4-channel-automated-chatbots) - [3.5 CHANNEL - Smart Engagement](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-5-channel-smart-engagement) - [3.6 CHANNEL - Call Engagement](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-6-channel-call-engagement) - [3.7 ORCHESTRATE - Smart Routing and Rules](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-7-orchestrate-smart-routing-and-rules) - [3.8 ORCHESTRATE - Workflow Optimization](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-8-orchestrate-workflow-optimization) - [3.9 ORCHESTRATE - Identity](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-9-orchestrate-identity) - [3.10 EVALUATE - Dashboard & Analytics](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-10-evaluate-dashboard-analytics) - [3.11 EVALUATE - Integration & APIs](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-11-evaluate-integration-apis) - [3.12 EVALUATE - Security & Authentication](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-12-evaluate-security-authentication) - [4.0 Network Management & Operations](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-0-network-management-operations) - [4.1 Billing Support System (BSS)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-1-billing-support-system-bss) - [4.2 Operation Support System (OSS)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-2-operation-support-system-oss) - [4.3 Network Management System (NMS)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-3-network-management-system-nms) - [4.4 Customer Management System](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-4-customer-management-system) - [5.0 Globally Distributed Core Infrastructure](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-0-globally-distributed-core-infrastructure) - [5.1 Carrier-Grade Infrastructure](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-1-carrier-grade-infrastructure) - [5.2 IP Network](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-2-ip-network) - [5.3 Private Cloud-based Communication](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-3-private-cloud-based-communication) - [5.4 Public Cloud-based Communication](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-4-public-cloud-based-communication) - [5.5 Dynamic Resources Allocator](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-5-dynamic-resources-allocator) - [5.6 Data Centres](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-6-data-centres) - [6.0 Services, Agreement & Policies](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-0-services-agreement-policies) - [6.1 Service Agreement](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-1-service-agreement) - [6.2 Privacy Policy](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-2-privacy-policy) - [6.3 Term of Use](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-3-term-of-use) - [6.4 Terms & Conditions of Services](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-4-terms-conditions-of-services) - [6.5 NDA](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-5-nda) - [6.6 Customer Services](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-6-customer-services) - [6.7 Resources Centre & FAQ](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-7-resources-centre-faq) - [7.0 Trends & Research](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-0-trends-research) - [7.1 Cloud Application and Trends](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-1-cloud-application-and-trends) - [7.2 Cybersecurity Threats](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-2-cybersecurity-threats) - [7.3 Digital Transformation and Trends](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-3-digital-transformation-and-trends) - [7.4 Hybrid Work and Social Media Convergence](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-4-hybrid-work-and-social-media-convergence) - [7.5 Intelligent Services and Big Data](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-5-intelligent-services-and-big-data) - [7.6 Total Experience (CX and EX)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-6-total-experience-cx-and-ex) - [7.7 Quora Findings](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-7-quora-findings) - [7.8 Gartner and Forrester Findings](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-8-gartner-and-forrester-findings) - [8.0 Training Material (Product Development)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#8-0-training-material-product-development) - [Legal](https://support.cinnox.com/migration/internalknowledgebase/legal) # CINNOX [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, CINNOX