---
title: CINNOX - Training Material with Demonstration
description: " 17 Mar 2022 25 Mar 2022 14 Apr 2022 1. Voicemail 2. Enquiry Call to Conference 3. Auto Close Enquiry 4. Auto popup/ Tag 28 Apr 2022 5 May 2022 26 May 2022 Video Demonstration: (Additional) 1. ACD (i"
---
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3. [8.0 Training Material (Product Development)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#8-0-training-material-product-development)
# CINNOX - Training Material with Demonstration
| **Subject** | **Date Published** | **File** |
| --- | --- | --- |
|  | | |
| **20210803\_cx\_chatbot\_training** | | |
| CINNOX - Chatbot Training (version 2.8.0) | 3 Aug 2021 | [Click](https://hubs.ly/Q01byXD60) |
| *Video Demonstration:* | 3 Aug 2021 | |
| | | |
|  | | |
| **20210826\_cx\_300\_training** | | |
| CINNOX - Product Release Training (version 3.0.0) | 31 Aug 2021 | [Click](https://hubs.ly/Q01byXh90) |
| *Video Demonstration:* | 26 Aug 2021 | |
| | | |
| **** | | |
| **20211004\_cx\_data\_retention\_training** | | |
| CINNOX - Data Retention | 6 Sept 2021 | [Click](https://hubs.ly/Q01byYkS0) |
| CINNOX - Retention Portal | Aug 2021 | [Click](https://hubs.ly/Q01byYfP0) |
| CINNOX - Data Retention Business Use Cases | 7 Sept 2021 | [Click](https://hubs.ly/Q01byYhj0) |
| CINNOX - Data Retention Overview | 4 Oct 2021 | [Click](https://hubs.ly/Q01byXng0) |
| *Video Demonstration:* | 4 Oct 2021 | |
| | | |
| Installation Guide - Data Retention Overview | Aug 2021 | [Click](https://hubs.ly/Q01byZ4J0) |
| Installation Guide - Mongodb Setup Guide | Aug 2021 | [Click](https://hubs.ly/Q01byZ2X0) |
| Installation Guide - Data Retention Proxy Setup Guide | Aug 2021 | [Click](https://hubs.ly/Q01byYY60) |
| Installation Guide - Data Retention Portal Setup Guide | Aug 2021 | [Click](https://hubs.ly/Q01byZ3Q0) |
| **** | | |
| **20211020\_cx\_310\_training** | | |
| CINNOX - Product Release Training (version 3.1.0) | 3 Nov 2021 | [Click](https://hubs.ly/Q01byXtW0) |
| *Video Demonstration:* | 20 Oct 2021 | |
| | | |
| **** | | |
| **20211119\_cx\_320\_kickstart** | | |
| CINNOX - Kickoff Meeting (version 3.2.0) | 19 Oct 2021 | [Click](https://hubs.ly/Q01byXxR0) |
| *Video Demonstration:* | 19 Oct 2021 | |
| | | |
| **** | | |
| **20211209\_cx\_330\_kickstart** | | |
| CINNOX - Kickoff Meeting (version 3.3.0) | 9 Dec 2021 | [Click](https://hubs.ly/Q01byXxg0) |
| **** | | |
| **20211216\_cx\_320\_training** | | |
| CINNOX - Product Release Training (version 3.2.0) | 13 Jan 2022 | [Click](https://hubs.ly/Q01byXTv0) |
| *Video Demonstration:* | 13 Jun 2022 | |
| | | |
| **** | | |
| **20211223\_cx\_sales\_demo\_mockup** | | |
| *Video Demonstration:* | 23 Dec 2021 | |
| | | |
| **** | | |
| **20220113\_cx\_340\_kickstart** | | |
| CINNOX - Kickoff Meeting (version 3.4.0) | 13 Jan 2022 | [Click](https://hubs.ly/Q01byXRS0) |
| **** | | |
| **20220118\_New\_EB\_Team\_Sales\_Training** | | |
| CINNOX - Product Introduction (Feature Highlight & Competitors Review till Cinnox version 3.2.0) | Dec 2021 | [Click](https://hubs.ly/Q01byYd10) |
| *Video Demonstration:* | 18 Jan 2022 | |
| | | |
| **** | | |
| **20220211\_cx\_330\_training** | | |
| CINNOX - Product Release Training (version 3.3.0) | 17 Feb 2022 | [Click](https://hubs.ly/Q01byXk-0) |
| *Video Demonstration:* | 11 Feb 2022 | |
| | | |
| **** | | |
| **20220325\_cx\_340\_training** | | |
| CINNOX - Product Release Training | 17 Mar 2022 25 Mar 2022 14 Apr 2022 | [Click](https://hubs.ly/Q01byXSG0) |
| - Version 3.3.4 | | |
| - Version 3.3.5 | | |
| - Version 3.4.0 | | |
| *Video Demonstration:* | 25 Mar 2022 | |
| 1. Voicemail 2\. Enquiry Call to Conference 3\. Auto Close Enquiry 4\. Auto popup/ Tag | | |
| **** | | |
| **20220513\_cx\_350\_training** | | |
| CINNOX - Product Release Training | 28 Apr 2022 5 May 2022 26 May 2022 | [Click](https://hubs.ly/Q01byXlM0) |
| - Version 3.4.1 | | |
| - Version 3.4.2 | | |
| - Version 3.5.0 | | |
|  | | |
| **20220701\_cx\_360\_training** | | |
| CINNOX - Product Release Training | | [Click](https://hubs.ly/Q01h4QJ50) |
| - Version 3.5.4 | 28 July 2022 | |
| - Version 3.5.7 | 28 July 2022 | |
| - Version 3.6.0 | 28 July 2022 | |
| *Video Demonstration:* | | |
| | 15 July 2022 | |
| *Video Demonstration: (Additional)* | | |
| **1. ACD** (i) Create Destination (Fixed Order) (ii) Create Prompt (Greeting) (iii) Demo Call (Agent) (iv) Demo Call (Visitor) (v) Set Routing (Prompts) (vi) Set Routing (Time x Percentage) | 14 July 2022 | |
| --- | | |
| **2. Add Staff** (i) Chat (ii) Audio Call & Conference Call (iii) 1 on 1 to Conference (iv) Transfer Enquiry (v) Warm Transfer | 15 July 2022 | |
| --- | | |
| **3. Monitor Chat Enquiry** (i) Admin Joins Chat - Enquiry (ii) Admin Takes Over Chat - Enquiry | 12 July 2022 | |
| --- | | |
| **4. WOZTELL Integration** (i) Woztell - Add Source (ii) Woztell - With Chatbot (iii) Woztell - Without Chatbot --- | 14 July 2022 | |
|  | | |
| **2022-08-08 CINNOX - Training & Onboarding Programme** | | |
| **1. Connect-All Channel** (i) Full Video\_Email (ii)Full Video\_Line (iii)Full Video\_Messenger (iv)Full Video\_Weblink&QR (v)Full Video\_WeChat (vi)Full Video\_WhatsApp (vii)Full Video\_Widget | 02 Aug 2022 | |
| | | |
|  | | |
| **2. Team Collaboration Platform** (i) Full Video\_1-1 Video Call & Screen Sharing (ii)Full Video\_Web Dashboard | 02 Aug 2022 | |
| **3.Telecom Voice & SMS** | | |
| **** | | |
| (i) Full Video\_Dial Pad (ii)Full Video\_Smart Routing (iii)Full Video\_SMS Messaging & Campaign (iv)Full Video\_Virtual Number | 8 Aug 2022 | |
| **4. Integrations & Open API** | | |
| **** | | |
| (i)Full Video\_ChatBot | 8 Aug 2022 | |
| **5. Customisation** | | |
|  | | |
| (i)Full Video\_SmartGreeting (ii)Full Video\_Pre-Chat Form & Offline Support (iii)Full Video\_WidgetAppearance | 8 Aug 2022 | |
| **6. Enquiry Routing & Management** | | |
| (i) Full Video IVR (ii) Full Video SIPasDestination (iii)Full Video StickyRouting (iv)Full Video VoiceMail | 8 Aug 2022 | |
| **7.Workflow Optimisation** | | |
| (i)Full Video\_AudioTranscription (ii)Full Video\_ConferenceCall (iii)Full Video\_EngagementBindimg (iv)Full Video\_EnquiryTransfer (v)Full Video\_Labelling (vi)Full Video\_Recording | 9 Aug 2022 | |
| **8. Reports & Records** | | |
| (i)Full Video\_CallReport (ii)Full Video\_ChatReport (iii)Full Video\_ConferenceReport (iv)Full Video\_EnquiryOverview (v)Full Video\_EnquiryReport (vi)Full Video\_SMSReport (vii)Full Video\_StaffReport (viii)Full Video\_VisitorReport | 9 Aug 2022 | |
| **20220906\_cx\_370\_training** | [Click](https://docs.cinnox.com/docs/release-notes#v370) | |
| **Product Release Training\_ v3.7.0** | [Click](https://support.cinnox.com/hubfs/Cherry%20Wai/Product%20Release%20Training_%20v3.7.0.pdf) | |
| **1. External Contact Custom Field** (i) Add Custom Field to Visitor Form | 14 Sep 2022 | |
| (ii) Create and Edit Custom Field | 14 Sep 2022 | |
| (iii)Send Custom Field via JS | 14 Sep 2022 | |
| (iv)Send Custom Field via Visitor | 14 Sep 2022 | |
| **2. Workflow Automation** (i)Create Workflow (ii)Missed Enquiry\_Send IM (iii)Result Page | 14 Sep 2022 | |
| **3. Zapier** (i)370Training-Zapier-newexternalcontact-monday (ii)370Training-Zapier-onboard&newenquiry-monday | 14 Sep 2022 | |
| (i)v370\_training\_part\_I (ii)v370\_training\_part\_II | 06 Sep 2022 | |
| **20221006\_cx\_380\_training** | [Click](https://docs.cinnox.com/docs/release-notes#v380) | |
| **Product Release Training\_ v3.8.0** | [Click](https://support.cinnox.com/hubfs/Cherry%20Wai/Product%20Release%20Training_%20v3.8.0.pdf) | |
| **1. Canned Responses** (i) Create Canned Response (ii) Use Canned Response | 06 Oct 2022 | |
| **Product Release Training\_ v3.8.6** | [Click](https://support.cinnox.com/hubfs/Cherry%20Wai/Product%20Release%20Training_%20v3.8.6.pdf) | |
| (i) New 360dialog WABA Onboarding (ii) 360dialog WABA Enquiry (iii) 360dialog Client Hub (Create Template) (iv) 360dialog Whatsapp Campaign (v) Campaign Enquiry | 24 Nov 2022 | |
| **Product Release Training\_ v3.8.8** | 13 Dec 2022 | |
| Product Release Training\_ v3.8.8 | [Click](https://support.cinnox.com/hubfs/Cherry%20Wai/Product%20Release%20Training%E2%80%8B%20v3.8.8.pdf) | |
| Zuora\_Phase\_1\_Training | [Click](https://support.cinnox.com/hubfs/Cherry%20Wai/CX%20x%20Zuora-Phase%201%20Training%20%26%20Demo%2020221214.pdf) | |
| **Product Release Training\_ v3.9.0** | 23 Dec 2022 | |
| Product Release Training\_ v3.9.0 | [Click](https://support.cinnox.com/hubfs/Cherry%20Wai/Product%20Release%20Training_%20v3.9.0.pdf) | |
| **Product Release Training\_ v3.10.0** | 09 March 2023 | |
| Product Release Training\_ v3.10.0 | [Click](https://support.cinnox.com/hubfs/Pinky/Product%20Release%20Training_%20v3.10.0.pdf) | |
| (i) Table (ii) View (iii) Add View (iv) Download (V) Consolidate | | |
| **Product Release Training\_ v3.11.0** | 13 April 2023 | |
| **Product Release Training\_ v3.11.0** | [Click](https://support.cinnox.com/hubfs/Product%20Release%20Training_%20v3.11.0.pdf) | |
| (i) Schedule Conference Staff to Visitor (ii) Schedule Conference Staff to Staff (iii) Chrome Extension | | |
| **WeChat Call Trigger SMS** | 05 May 2023 | |
| WeChat Call Trigger SMS | | |
| **Product Release Training\_ v3.12.0** | 18 May 2023 | |
| **Product Release Training\_ v3.12.0** | [Click](https://support.cinnox.com/hubfs/Pinky/Product%20Release%20Training_%20v3.12.0.pdf) | |
| (i) Chrome Extension (ii) Chat Translation (iii) Send WhatsApp Template (Android App) (iv) Send WhatsApp Template (iOS App) | | |
| **Product Release Training\_ v3.13.0** | 21 June 2023 | |
| **Product Release Training\_ v3.13.0** | [Click](https://support.cinnox.com/hubfs/Product%20Release%20Training_%20v3.13.0.pdf) | |
| (i) Chat Translation Android | | |
| (ii) Chat Translation iOS | | |
| (iii) Chat Translation Web | | |
| (iv) Private Msg P1 Web | | |
| (v) Smart Routing POC2 | | |
| **Product Release Training\_ v4.0.0** | 27 July 2023 | |
| **Product Release Training\_ v4.0.0** | [Click](https://support.cinnox.com/hubfs/Pinky/Product%20Release%20Training_%20v4.0.0.pdf) | |
| (i) Smart Routing POC2 | | |
| (ii) Multiple Staff Line Enquiry | | |
| (iii) Send Private Message When Monitoring Enquiry | | |
| (iv) WhatsApp Campaign Variable Mapping | | |
| (v) WhatsApp Engagement | | |
- [Enterprise Business](https://support.cinnox.com/migration/internalknowledgebase/enterprise-business#main-content)
- [Virtual Sales Team](https://support.cinnox.com/migration/internalknowledgebase/enterprise-business#virtual-sales-team)
- [International Business](https://support.cinnox.com/migration/internalknowledgebase/international-business#main-content)
- [Partner](https://support.cinnox.com/migration/internalknowledgebase/international-business#partner)
- [Human Resources](https://support.cinnox.com/migration/internalknowledgebase/human-resources#main-content)
- [HRM system](https://support.cinnox.com/migration/internalknowledgebase/human-resources#hrm-system)
- [IT & Security](https://support.cinnox.com/migration/internalknowledgebase/it-security)
- [Engineering & Operation](https://support.cinnox.com/migration/internalknowledgebase/engineering-operation#main-content)
- [Workflow](https://support.cinnox.com/migration/internalknowledgebase/engineering-operation#workflow)
- [Marketing](https://support.cinnox.com/migration/internalknowledgebase/marketing#main-content)
- [Overview](https://support.cinnox.com/migration/internalknowledgebase/marketing#overview)
- [Marketing Assets](https://support.cinnox.com/migration/internalknowledgebase/marketing#marketing-assets)
- [IOD](https://support.cinnox.com/migration/internalknowledgebase/iod#main-content)
- [Procurement](https://support.cinnox.com/migration/internalknowledgebase/iod#procurement)
- [Billing Operations](https://support.cinnox.com/migration/internalknowledgebase/iod#billing-operations)
- [Supplier](https://support.cinnox.com/migration/internalknowledgebase/iod#supplier)
- [Product](https://support.cinnox.com/migration/internalknowledgebase/product)
- [CINNOX Knowledge Base](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#main-content)
- [1.0 Solutions](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-0-solutions)
- [1.1 Applications](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-1-applications)
- [1.2 Financial Services](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-2-financial-services)
- [1.3 E-Commerce](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-3-e-commerce)
- [1.4 Telecom](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-4-telecom)
- [1.5 Marketing Assets](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-5-marketing-assets)
- [1.6 Others](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#1-6-others)
- [2.0 Subscriptions & Plans](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-0-subscriptions-plans)
- [2.1 Digital Commerce](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-1-digital-commerce)
- [2.2 Business Plan](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-2-business-plan)
- [2.3 Enterprise Plan](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-3-enterprise-plan)
- [2.4 Subscriptions, Fees & Payments](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-4-subscriptions-fees-payments)
- [2.5 Partners and Plans](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-5-partners-and-plans)
- [3.0 Capabilities & Features](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-0-capabilities-features)
- [3.1 CHANNEL - Voice & Video](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-1-channel-voice-video)
- [3.2 CHANNEL - Smart Messaging](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-2-channel-smart-messaging)
- [3.3 CHANNEL - Virtual Number](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-3-channel-virtual-number)
- [3.4 CHANNEL - Automated Chatbots](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-4-channel-automated-chatbots)
- [3.5 CHANNEL - Smart Engagement](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-5-channel-smart-engagement)
- [3.6 CHANNEL - Call Engagement](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-6-channel-call-engagement)
- [3.7 ORCHESTRATE - Smart Routing and Rules](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-7-orchestrate-smart-routing-and-rules)
- [3.8 ORCHESTRATE - Workflow Optimization](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-8-orchestrate-workflow-optimization)
- [3.9 ORCHESTRATE - Identity](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-9-orchestrate-identity)
- [3.10 EVALUATE - Dashboard & Analytics](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-10-evaluate-dashboard-analytics)
- [3.11 EVALUATE - Integration & APIs](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-11-evaluate-integration-apis)
- [3.12 EVALUATE - Security & Authentication](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-12-evaluate-security-authentication)
- [4.0 Network Management & Operations](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-0-network-management-operations)
- [4.1 Billing Support System (BSS)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-1-billing-support-system-bss)
- [4.2 Operation Support System (OSS)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-2-operation-support-system-oss)
- [4.3 Network Management System (NMS)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-3-network-management-system-nms)
- [4.4 Customer Management System](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-4-customer-management-system)
- [5.0 Globally Distributed Core Infrastructure](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-0-globally-distributed-core-infrastructure)
- [5.1 Carrier-Grade Infrastructure](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-1-carrier-grade-infrastructure)
- [5.2 IP Network](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-2-ip-network)
- [5.3 Private Cloud-based Communication](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-3-private-cloud-based-communication)
- [5.4 Public Cloud-based Communication](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-4-public-cloud-based-communication)
- [5.5 Dynamic Resources Allocator](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-5-dynamic-resources-allocator)
- [5.6 Data Centres](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-6-data-centres)
- [6.0 Services, Agreement & Policies](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-0-services-agreement-policies)
- [6.1 Service Agreement](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-1-service-agreement)
- [6.2 Privacy Policy](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-2-privacy-policy)
- [6.3 Term of Use](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-3-term-of-use)
- [6.4 Terms & Conditions of Services](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-4-terms-conditions-of-services)
- [6.5 NDA](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-5-nda)
- [6.6 Customer Services](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-6-customer-services)
- [6.7 Resources Centre & FAQ](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#6-7-resources-centre-faq)
- [7.0 Trends & Research](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-0-trends-research)
- [7.1 Cloud Application and Trends](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-1-cloud-application-and-trends)
- [7.2 Cybersecurity Threats](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-2-cybersecurity-threats)
- [7.3 Digital Transformation and Trends](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-3-digital-transformation-and-trends)
- [7.4 Hybrid Work and Social Media Convergence](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-4-hybrid-work-and-social-media-convergence)
- [7.5 Intelligent Services and Big Data](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-5-intelligent-services-and-big-data)
- [7.6 Total Experience (CX and EX)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-6-total-experience-cx-and-ex)
- [7.7 Quora Findings](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-7-quora-findings)
- [7.8 Gartner and Forrester Findings](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#7-8-gartner-and-forrester-findings)
- [8.0 Training Material (Product Development)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#8-0-training-material-product-development)
- [Legal](https://support.cinnox.com/migration/internalknowledgebase/legal)
# CINNOX
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, CINNOX
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"dateModified" : "2022-05-20T07:27:19.415Z",
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"uploadDate" : "2022-05-20T07:27:10.669Z",
"width" : 1920
}
```
```json
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"@type" : "VideoObject",
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"dateModified" : "2022-05-20T07:25:05.390Z",
"duration" : "PT3M",
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"uploadDate" : "2022-05-20T07:24:58.372Z",
"width" : 1914
}
```
```json
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