--- title: Standard procedures for handling online payment from Online customer? description: 2. As soon as the email notification is received, finance staff shall log on the Stripe account through the URL in the email and see an email to IOD by billing@m800.com for verification.   3. At the s --- [Skip to content](https://support.cinnox.com/migration/internalknowledgebase/onlinepayment#main-content) English Show submenu for translations CINNOX Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.cinnox.com/migration/internalknowledgebase) 2. [IOD](https://support.cinnox.com/migration/internalknowledgebase/iod) 3. [Billing Operations](https://support.cinnox.com/migration/internalknowledgebase/iod#billing-operations) # Standard procedures for handling online payment from Online customer? 1. When an online customer made an online payment through Cinnox account, an email notification shall be sent to IOD to Finance department as follow: ![](https://support.cinnox.com/hs-fs/hubfs/image-png-Feb-20-2023-02-15-26-3377-PM.png?width=688&height=189&name=image-png-Feb-20-2023-02-15-26-3377-PM.png) 2\. As soon as the email notification is received, finance staff shall log on the Stripe account through the URL in the email and see an email to IOD by billing@m800.com for verification.   3\. At the same time, IOD shall log in ODB and check the payment record in the receipt report and verify the idendity of the customer.  ![](https://support.cinnox.com/hubfs/image-png-Feb-20-2023-02-18-32-8049-PM.png)   4\. At the sametime, due to the change of the package from "Digital commerce - Trial" to "Digital commerce", the deal shall be triggered and moved to "Close won" stage automatically and notify the Deal owner.  ![](https://support.cinnox.com/hubfs/image-png-Feb-20-2023-02-21-03-6716-PM.png) - [Enterprise Business](https://support.cinnox.com/migration/internalknowledgebase/enterprise-business#main-content) - [Virtual Sales Team](https://support.cinnox.com/migration/internalknowledgebase/enterprise-business#virtual-sales-team) - [International Business](https://support.cinnox.com/migration/internalknowledgebase/international-business#main-content) - [Partner](https://support.cinnox.com/migration/internalknowledgebase/international-business#partner) - [Human Resources](https://support.cinnox.com/migration/internalknowledgebase/human-resources#main-content) - [HRM system](https://support.cinnox.com/migration/internalknowledgebase/human-resources#hrm-system) - [IT & Security](https://support.cinnox.com/migration/internalknowledgebase/it-security) - 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[2.2 Business Plan](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-2-business-plan) - [2.3 Enterprise Plan](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-3-enterprise-plan) - [2.4 Subscriptions, Fees & Payments](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-4-subscriptions-fees-payments) - [2.5 Partners and Plans](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#2-5-partners-and-plans) - [3.0 Capabilities & Features](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-0-capabilities-features) - [3.1 CHANNEL - Voice & Video](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-1-channel-voice-video) - [3.2 CHANNEL - Smart Messaging](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-2-channel-smart-messaging) - [3.3 CHANNEL - Virtual Number](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-3-channel-virtual-number) - 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[3.11 EVALUATE - Integration & APIs](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-11-evaluate-integration-apis) - [3.12 EVALUATE - Security & Authentication](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#3-12-evaluate-security-authentication) - [4.0 Network Management & Operations](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-0-network-management-operations) - [4.1 Billing Support System (BSS)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-1-billing-support-system-bss) - [4.2 Operation Support System (OSS)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-2-operation-support-system-oss) - [4.3 Network Management System (NMS)](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-3-network-management-system-nms) - [4.4 Customer Management System](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#4-4-customer-management-system) - [5.0 Globally Distributed Core Infrastructure](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-0-globally-distributed-core-infrastructure) - [5.1 Carrier-Grade Infrastructure](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-1-carrier-grade-infrastructure) - [5.2 IP Network](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-2-ip-network) - [5.3 Private Cloud-based Communication](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-3-private-cloud-based-communication) - [5.4 Public Cloud-based Communication](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-4-public-cloud-based-communication) - [5.5 Dynamic Resources Allocator](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-5-dynamic-resources-allocator) - [5.6 Data Centres](https://support.cinnox.com/migration/internalknowledgebase/cinnox-knowledge-base#5-6-data-centres) - 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