3.0 Capabilities & Features
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      3. 3.0 Capabilities & Features

      Sub-index (3.0)

       Subcategory  Subject URL
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       3.0   Capabilities and Features  
       3.0.1  Release Notes Click
       3.0.2  Product Overview, Capabilities and Features Click
       3.0.3   On Boarding Service - Setup Guide & Video
        Demonstration      		 Click
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       3.1  Voice & Video  
       3.1.0  CINNOX User Guide - Voice & Video  Click
       3.1.1  Web Widget Calls Click
       3.1.2  Web Link & QR Code Calls Click
       3.1.3  Staff Calls Click
       3.1.4  Video Calls Click
       3.1.5  Audio Conference Calls Click
       3.1.6  Video Conference Calls Click
       3.1.7  Screen Sharing Click
       3.1.8  Audio & Video Call Recording Click
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       3.2  Smart Messaging  
       3.2.0  CINNOX User Guide - Smart Messaging Click
         CINNOX User Guide -
       iOS & Android Mobile Apps      		 Click
       3.2.1  Direct & Group Chat Click
       3.2.2  Direct Call & Call QR Code Click
       3.2.3  Direct Chat (Web Link) & QR Code Chat Click
       3.2.4  SMS & Broadcast Click
       3.2.5  Facebook Messenger Click
       3.2.6  WhatsApp Business Click
       3.2.7  WeChat Click
       3.2.8  LINE Click
       3.2.9  Email Click
       3.2.10  CINNOX Mobile App Click
       3.2.11  File Sharing  
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       3.3  Virtual Number   
       3.3.0  CINNOX User Guide - Numbers Click
       3.3.1  Toll-Free Click
       3.3.2  International Call Service Click
       3.3.3  Virtual Number (PSTN, SIP Trunk) Click
       3.3.4  Local Numbers Click
       3.3.5  Voicemail Click
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       3.4  Automated Chatbots Click
       3.4.1  Lead Qualification Bots
       3.4.2  AI-powered Answer Bots
       3.4.3  Chatbot-to-agent Transfer
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       3.5  Smart Engagement   
       3.5.1  Customizable Greetings Click
       3.5.2  Widget Tag Directory Click
       3.5.3  Widget Staff Directory Click
       3.5.4  Mobile Chat Windows Click
       3.5.5  Pre-chat & Post-chat Surveys Click
       3.5.6  Conversation Rating Click
       3.5.7  SMS Campaign Template Click
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       3.6  Call Engagement  Click
       3.6.1  Voicemail
       3.6.2  Phone as Destination
       3.6.3  SIP Connection as Destination
       3.6.4  Dial Pad
       3.6.5  Auto-dialer
       3.6.6  Smart Calling
       3.6.7  Call Forwarding
       3.6.8  Call Blocking
       3.6.9  Caller ID
       3.6.10  Alphanumeric Sender ID
       3.6.11  SMS Verification
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       3.7  Smart Routing and Rules  
       3.7.0   CINNOX User Guide - Intelligent Routing Click
       3.7.1  Language Routing  Click
       3.7.2  Alternative Routing  Click
       3.7.3  Location Routing  Click
       3.7.4  Time Routing  Click
       3.7.5  Percentage Routing  Click
       3.7.6  Sticky Routing  Click
       3.7.7  Engagement Mode  Click
       3.7.8  IVR Tree Click
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       3.8  Workflow Optimization  
       3.8.0  CINNOX User Guide - Indentity & Enquiry Click
       3.8.1  Dynamic Directory  Click
       3.8.2  Unified Chat Room
       3.8.3  Customer Journey in a Single View 
       3.8.4  Visitor Insights 
       3.8.5  Chat Transfer 
       3.8.6  Call Transfer 
       3.8.7  Cross Channel Messaging and Calls 
       3.8.8  Multiple Website Support 
       3.8.9  Customer Intent Data
       3.8.10  Custom Customer Segments
       3.8.11  Pin Chats
       3.8.12  Smart Reply Suggestions 
       3.8.13  Chat Takeover 
       3.8.14  Call Recording
       3.8.15  Video Call Recording 
       3.8.16  Goal Planner 
       3.8.17  Customer Contact Route
       3.8.18  Admin Enquiry Monitoring 
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       3.9  Identity Click
       3.9.1  AI 
       3.9.1.1  Machine Learning
       3.9.2  Big Data 
       3.9.2.1  Data Capturing
       3.9.2.2  Authentication and Verification
       3.9.3  IoT
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       3.10  Dashboard & Analytics  
       3.10.0  CINNOX User Guide - Administration Click
         CINNOX User Guide - Reports & Analytics Click
         CINNOX User Guide -
       My Accoount & Preferences      		 Click
       3.10.1  Onboarding  Click
       3.10.2  Roles & Permissions 
       3.10.3  Staff Management
       3.10.4  Channel Management 
       3.10.5  Campaign Management 
       3.10.6  Contact Management 
       3.10.7  Dynamic Directory 
       3.10.8  Call Controls & Caller ID
       3.10.9  Visitor Forms
       3.10.10  Black/ White Lists 
       3.10.11  Storage Management
       3.10.12  Reports & Insights 
       3.10.13  Customer Service
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       3.11  Integration & APIs  
       3.11.0  CINNOX User Guide - Integration Click
       3.11.1  Third-party Integrations  Click
       3.11.2  CMS Plug-in Support 
       3.11.3  Customer SDK 
       3.11.4  API 
       3.11.5  On-Premise Deployment 
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       3.12  Security & Authentication  
       3.12.0  CINNOX User Guide -
       Security & Authentication      		 Click
         CINNOX User Guide -
       Troubleshooting Guide      		 Click
       3.12.1  2FA & Password Policy  Click
       3.12.2  Third-party Authentication 
       3.12.3  Safety & Data Protection 
       3.12.4  Spam & Phishing Emails 
       3.12.5  Data Transit & Storage 
       3.12.6  Backup & Recovery
       3.12.7  Trusted Domains 
       3.12.8  Data Retention 
       3.12.9  Audit Logs 
       3.12.10  Global Compliance
       3.12.11  Security Policy
       3.12.12  Privacy Policy 
       3.12.13  Payment Gateway & Standards
       3.12.14  SLA