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CINNOX Knowledge Base

Knowledge to be shared with external parties from Confluence

1.0 Solutions

1.1 Applications

1.2 Financial Services

1.3 E-Commerce

1.4 Telecom

1.5 Marketing Assets

1.6 Others

2.0 Subscriptions & Plans

2.1 Digital Commerce

2.2 Business Plan

2.3 Enterprise Plan

2.4 Subscriptions, Fees & Payments

2.5 Partners and Plans

3.0 Capabilities & Features

3.1 CHANNEL - Voice & Video

3.2 CHANNEL - Smart Messaging

3.3 CHANNEL - Virtual Number

3.4 CHANNEL - Automated Chatbots

3.5 CHANNEL - Smart Engagement

3.6 CHANNEL - Call Engagement

3.7 ORCHESTRATE - Smart Routing and Rules

3.8 ORCHESTRATE - Workflow Optimization

3.9 ORCHESTRATE - Identity

3.10 EVALUATE - Dashboard & Analytics

3.11 EVALUATE - Integration & APIs

3.12 EVALUATE - Security & Authentication

4.0 Network Management & Operations

4.1 Billing Support System (BSS)

4.2 Operation Support System (OSS)

4.3 Network Management System (NMS)

4.4 Customer Management System

5.0 Globally Distributed Core Infrastructure

5.1 Carrier-Grade Infrastructure

5.2 IP Network

5.3 Private Cloud-based Communication

5.4 Public Cloud-based Communication

5.5 Dynamic Resources Allocator

5.6 Data Centres

6.0 Services, Agreement & Policies

6.1 Service Agreement

6.2 Privacy Policy

6.3 Term of Use

6.4 Terms & Conditions of Services

6.5 NDA

6.6 Customer Services

6.7 Resources Centre & FAQ

7.2 Cybersecurity Threats

7.4 Hybrid Work and Social Media Convergence

7.5 Intelligent Services and Big Data

7.6 Total Experience (CX and EX)

7.7 Quora Findings

7.8 Gartner and Forrester Findings

8.0 Training Material (Product Development)